Spa Etiquette

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Cancellations
12 hours advance notice is required for appointment cancellations or changes. Appointments cancelled in less than the required time will be billed in full.

Temazcal (Aromatic Steam Shower Room)
Enjoy our spacious aromatic steam shower room with cold plunge shower, pulsating massaging jets, whirlpool tub and aromatic oils infused with steam that can benefit your well-being from alleviating asthma or allergy symptoms, energize or relaxationcomplimentary with any spa treatment.

Mothers to be
Please note that any heat treatments and some spa facilities are not suitable for Mother's to be. We highly recommend that you consult with your doctor prior to your spa visit.

Spa Attire
Luxurious robes and slippers are provided for your use during your visit. We recommend wearing something comfortable to leave in. Valuable items should be left at home or the office, as we cannot be responsible for loss or damage of personal belongings.

Soft Voices' Quiet Minds
Please speak softly throughout the spa, for others such as yourself, are relaxing during their treatment.

Health Considerations
Please inform us of any medical conditions or special needs prior to your treatment. If you are pregnant or have high blood pressure, avoid any heat treatments. Skin care procedures and waxing services have specific contraindications related to pregnancy and prescription drugs.

Gratuities
Gratuities are not included with any of our spa services or gift certificates.
All gratuities are at the client’s discretion. Our spa concierge will be happy to assist you with providing for your therapists.

Cell Phone Policy
We understand the desire to keep in touch. However, in consideration of all of our guests, cell phone use is not permitted beyond our spa reception area.

Returns
All gift certificate sales are final. However, products returned within 7 days with receipt will be issued a full refund. Boutique credit will be issued for products returned within 7 days without a receipt.

 

Officially endorsed and prepared in partnership by: International SPA Association and Resort Hotel Association.

Your Rights and Responsibilities as a Spa Guest
Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.

As a spa guest, it's your responsibility to:

• Communicate your preferences, expectations and concerns
• Communicate complete and accurate health information and
  reasons for your visit
• Treat staff and other guests with courtesy and respect
• Use products, equipment and therapies as directed
• Engage in efforts to preserve the environment
• Adhere to the spa’s published policies and procedures

As a spa guest, you have the right to:

• A clean, safe and comfortable environment
• Stop a treatment at any time, for any reason
• Be treated with consideration, dignity and respect
• Confidential treatment of your disclosed health information
• Trained staff who respectfully conduct treatments according to
  treatment protocols and the spa’s policies and procedures
• Ask questions about your spa experience
• Information regarding staff training, licensing and certification